Frequently Asked Questions
Everything you need to know about Topologie products and services.
What is the standard shipping time for orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do I care for my Topologie bags and accessories?
We recommend hand washing with a damp cloth and mild detergent. Avoid machine washing or tumble drying to maintain the integrity of the water-repellent coatings and hardware.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that shipping fees for returns are the responsibility of the customer unless the item is defective.
Are Topologie phone cases compatible with wireless charging?
Yes, our phone cases are designed to be fully compatible with Qi wireless chargers, though we recommend removing any heavy strap attachments before charging.
Do your products come with a warranty?
All Topologie products are covered by a 1-year limited warranty against manufacturing defects in materials and workmanship from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.